There are many potential risks to hiring offshore answering services for your medical answering service. In order to be able to closely manage your patients’ care and the overall quality of your practice, you need an answering service that is … Read More
Ringtone: The On Call Central Blog
How Your Automated Answering Service can Increase Patient Lifetime Value
The business part of healthcare is not discussed very openly very often. However, it is an important part of healthcare. It is what pays your bills and keeps you alive and healthy as well. It is the same as advertising … Read More
On Call Central Office Update
We are about to boost our efforts in many areas of our business this summer and we are doing this with the help of our three newest recruits. Firstly, we have added on the excellent Eliot Bennie in Sales, an … Read More
Customizability and Flexibility Using Protocols and Departments
When using our software you can tailor certain aspects of it to suit your needs. This includes being able to customize your department(s) and protocols. If your practice has multiple specialties, or multiple providers on call simultaneously you can have … Read More
We pick up on the first ring every time!
One of the largest inconveniences of a live answering service is that, as humans, the operators have a limited capacity to handle high call volumes. This can lead to your patients being placed on hold for extended periods of time. … Read More
Automated Message Transcription
Today the engineering team at On Call Central released one of the most frequently-requested features: automated transcription. Video demo below. As of today, all messages left using either the On Call Central paging module or email module will have automated … Read More
On Call Central Mobile Application Update: More Call Log
This morning we released an over-the-air update to the On Call Central mobile applications for iOS and Android. To update to the latest code, simply exit and reopen the app; there should be no need to re-download from the App … Read More
Creative Daytime Uses for On Call Central
While our service is most commonly used after business hours, it can also be a useful tool to take advantage of during the day. There are two ways that On Call Central can be creatively used during your normal operating … Read More
How We Work With Outside Practices In Your Call Pool
Different Answering Services Within the Call Pool One of the most common reservations we hear from prospective clients is that they’re in a call pool with offices that use other answering services. We’re here to let you know that … Read More
8 Ways to Reduce After Hours Call Volume in Medical Practice
8 Ways to Reduce After Hours Call Volume in Medical Practice Every medical practice must deal with managing after-hours consults and patient care requests. Unfortunately, most live operators are not medically trained, and can do a poor job of … Read More