The most efficient and thorough way to receive support is to use our support ticket system. You will receive email updates as your issue is resolved, and we will call you if we require additional information.
Please direct support requests to our support ticket system. You also may call us at 1-855-5-ON-CALL, and select option 2 for support. During business hours this line is staffed for a quick response. After-hours requests are logged and urgent matters such as outages or system failures are addressed by our on call staff.
Non-emergent issues, such as changing the provider on call, are more appropriately handled through your On Call Central web interface. Voice menu recordings are handled during during normal office hours.