We’re often asked by new On Call Central users whether or not they should record live calls. This question invariably leads to a discussion of the various ways in which call recordings have been used by our clients. Given the … Read More
This updated video provides an updated overview of On Call Central’s functionality and how it can benefit your business.
The August 18th issue of the New England Journal of Medicine contained what has to be one of the most robust studies of medical malpractice risk ever conducted. Anupam B. Jena and a bunch of other smarties at Harvard Medical … Read More
At On Call Central, we take security and patient privacy seriously. One of the questions we frequently receive relates to the manner in which we send SMS notifications to providers. On Call Central SMS notifications are conspicuously absent of protected … Read More
In the past several weeks I’ve been speaking with providers and practice managers frustrated by the quality of after-hours communications. Despite dissatisfaction with their current service, many providers have the impression that a live service is somehow better for patient … Read More
Over the past several months I’ve had the opportunity to speak with many physicians and practice managers interested in On Call Central as a replacement for their medical answering service. The discussions frequently return to a handful of key points, … Read More
In developing On Call Central as an alternative medical answering service, one of the issues we have attempted to address is provider non-compliance as it pertains to the process of documenting patient phone interactions. In research the scope of the … Read More