Ringtone: The On Call Central Blog

Case Study: Family Practice Associates of Lexington

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How Does On Call Central Handle Non-Urgent Calls?

A common question from people interested in On Call Central is, “How does an automated system determine if a call is urgent or non-urgent?” This is a great question that is on the mind of many people. As with any … Read More

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Setting iPhone SMS Ringtones for On Call Central

SMS messaging is the most common notification method for On Call Central users, and the iPhone is the most common phone. One request we receive from our users is how to set make their iPhone play a different tone when … Read More

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How To Forward and Unforward Phones

We occasionally get clients who are completely new to using an answering service and have a basic question: How do you forward your phones? Forwarding Phones To forward your phones to On Call Central, do the following: Using the phone … Read More

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The Unexpected Uses of Call Recordings

We’re often asked by new On Call Central users whether or not they should record live calls.  This question invariably leads to a discussion of the various ways in which call recordings have been used by our clients.  Given the … Read More

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On Call Central Demonstration Video

This updated video provides an updated overview of On Call Central’s functionality and how it can benefit your business.

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Calculating Your Practice’s Medical Malpractice Risk

The August 18th issue of the New England Journal of Medicine contained what has to be one of the most robust studies of medical malpractice risk ever conducted. Anupam B. Jena and a bunch of other smarties at Harvard Medical … Read More

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Why We Do Not Send Protected Health Information via SMS

At On Call Central, we take security and patient privacy seriously. One of the questions we frequently receive relates to the manner in which we send SMS notifications to providers. On Call Central SMS notifications are conspicuously absent of protected … Read More

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Direct Notification Systems Outperform Live Operators

In the past several weeks I’ve been speaking with providers and practice managers frustrated by the quality of after-hours communications. Despite dissatisfaction with their current service, many providers have the impression that a live service is somehow better for patient … Read More

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MGMA Annual Conference Demo

We just spent the last four days in Denver at the MGMA Annual Conference and received great feedback from attendees. We performed so many demonstrations of the software that we thought it would make sense to record a video demonstration … Read More

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