Reducing After Hours Call Volume In Medical Practice

Every medical practice must deal with managing after-hours consults and patient care requests. Unfortunately, most live operators are not medically trained, do a poor job of differentiating between urgent and non-urgent issues, and do an insufficient job of screening calls. … Read More

Overview of the On Call Central Dashboard

On Call Central Dashboard The Dashboard is the first screen encountered when you login to your On Call Central web interface. This guide, as well as the accompanying video, provides an overview of the dashboard and goes into detail about … Read More

On Call Load Balancing Module

Today we released a feature that has been in the works for several months: fully automated round robin call distribution. This is deployed via a new On Call Balancing module. Rather than linking to a single call schedule, the On … Read More

A Guide To Sound Voice Menu Design

One of the features that adds great flexibility to On Call Central is the ability to create multiple voice menus and schedule when certain menus will play. Voice menu scheduling allows you to create customized caller experiences that are appropriate … Read More

Hurricane Irma Update and FAQs

While some of our users in southeast Texas are still recovering from Harvey, those in south Florida and the east coast are preparing for the impact of Irma. We’ve fielded several calls, emails, and support tickets on this topic, so … Read More

Automating Management of Overflow Call Volume

Summary Sporadically high call volume is an increasingly common issue in the modern medical practice.  Peak call times, such as Monday mornings, lunch, and closing time are often characterized by inbound call volume that exceeds a practice’s ability to immediately … Read More

On Call Central Customer Satisfaction Survey

Last week we conducted our first formal customer satisfaction survey.  Customer satisfaction is extremely important to us, since a large portion of our growth is driven by customer referrals.  Though additional responses may trickle in, we now have enough data … Read More

On Call Central Detailed Demonstration

Patient Centered Medical Home 1 Element B

Several practices recently have approached us as part of an initiative to achieve Patient Centered Medical Home (PCMH) recognition.  For those who may be interested in learning more, the below presentation from a recent NCQA standards workshop is a great … Read More

Avoiding Gmail Spam Filters

On Call Central clients recently have contacted us stating that messages from On Call Central have not been received in their Gmail accounts.  The issue is the very erratic Gmail spam filter, and the video below shows you how to … Read More