Ringtone: The On Call Central Blog

On Call Central Office Update

We are about to boost our efforts in many areas of our business this summer and we are doing this with the help of our three newest recruits. Firstly, we have added on the excellent Eliot Bennie in Sales, an … Read More

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Customizability and Flexibility Using Protocols and Departments

When using our software you can tailor certain aspects of it to suit your needs. This includes being able to customize your department(s) and protocols. If your practice has multiple specialties, or multiple providers on call simultaneously you can have … Read More

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We pick up on the first ring every time!

One of the largest inconveniences of a live answering service is that, as humans, the operators have a limited capacity to handle high call volumes. This can lead to your patients being placed on hold for extended periods of time. … Read More

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Automated Message Transcription

Today the engineering team at On Call Central released one of the most frequently-requested features: automated transcription. Video demo below. As of today, all messages left using either the On Call Central paging module or email module will have automated … Read More

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On Call Central Mobile Application Update: More Call Log

This morning we released an over-the-air update to the On Call Central mobile applications for iOS and Android. To update to the latest code, simply exit and reopen the app; there should be no need to re-download from the App … Read More

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Creative Daytime Uses for On Call Central

While our service is most commonly used after business hours, it can also be a useful tool to take advantage of during the day. There are two ways that On Call Central can be creatively used during your normal operating … Read More

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How We Work With Outside Practices In Your Call Pool

Different Answering Services Within the Call Pool   One of the most common reservations we hear from prospective clients is that they’re in a call pool with offices that use other answering services. We’re here to let you know that … Read More

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8 Ways to Reduce After Hours Call Volume in Medical Practice

8 Ways to Reduce After Hours Call Volume in Medical Practice   Every medical practice must deal with managing after-hours consults and patient care requests. Unfortunately, most live operators are not medically trained, and can do a poor job of … Read More

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Overview of the On Call Central Dashboard

On Call Central Dashboard The Dashboard is the first screen encountered when you login to your On Call Central web interface. This guide, as well as the accompanying video, provides an overview of the dashboard and goes into detail about … Read More

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On Call Load Balancing Module

Today we released a feature that has been in the works for several months: fully automated round robin call distribution. This is deployed via a new On Call Balancing module. Rather than linking to a single call schedule, the On … Read More

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