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On Call Central Secure Chat

Effective today, we offer On Call Central Secure Chat, an add-on service that powers text communications with colleagues in a HIPAA-compliant manner. Features of On Call Central secure chat include: Chat is available on both iOS and Android. No separate … Read More

Why Your Medical Answering Service Shouldn’t Work From Home

In addition to offshore companies, work-from-home call center operators are beginning to grow in popularity. Companies like Amazon, Dell, Hilton, and Humana are only a few of the biggest companies planning or already using remote, from-home call operators. Though it … Read More

History of Call Centers

Call centers originated in the 1960s when Birmingham Press and Mail installed Private Automated Business Exchanges to rows of agents who managed those contacts. By 1973 call centers became mainstream, and Rockwell International patented its Galaxy automatic Call Distributor (GACD) … Read More

What an Automated Medical Answering Service Can Do For You

If your practice’s office is opened 8 hours a day, on average. That is 40 hours out of the total 168 in the week. Rounding up, you or someone in your practice answer the phones 25% of the week. So … Read More

The Potential Dangers of Using Offshore Answering Services

There are many potential risks to hiring offshore answering services for your medical answering service. In order to be able to closely manage your patients’ care and the overall quality of your practice, you need an answering service that is … Read More

How Your Automated Answering Service can Increase Patient Lifetime Value

The business part of healthcare is not discussed very openly very often. However, it is an important part of healthcare. It is what pays your bills and keeps you alive and healthy as well. It is the same as advertising … Read More

On Call Central Office Update

We are about to boost our efforts in many areas of our business this summer and we are doing this with the help of our three newest recruits. Firstly, we have added on the excellent Eliot Bennie in Sales, an … Read More

Customizability and Flexibility Using Protocols and Departments

When using our software you can tailor certain aspects of it to suit your needs. This includes being able to customize your department(s) and protocols. If your practice has multiple specialties, or multiple providers on call simultaneously you can have … Read More

We pick up on the first ring every time!

One of the largest inconveniences of a live answering service is that, as humans, the operators have a limited capacity to handle high call volumes. This can lead to your patients being placed on hold for extended periods of time. … Read More

Automated Message Transcription

Today the engineering team at On Call Central released one of the most frequently-requested features: automated transcription. Video demo below. As of today, all messages left using either the On Call Central paging module or email module will have automated … Read More