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The Unexpected Uses of Call Recordings

We’re often asked by new On Call Central users whether or not they should record live calls.  This question invariably leads to a discussion of the various ways in which call recordings have been used by our clients.  Given the … Read More

On Call Central Demonstration Video

This updated video provides an updated overview of On Call Central’s functionality and how it can benefit your business.

Calculating Your Practice’s Medical Malpractice Risk

The August 18th issue of the New England Journal of Medicine contained what has to be one of the most robust studies of medical malpractice risk ever conducted. Anupam B. Jena and a bunch of other smarties at Harvard Medical … Read More

Direct Notification Systems Outperform Live Operators

In the past several weeks I’ve been speaking with providers and practice managers frustrated by the quality of after-hours communications. Despite dissatisfaction with their current service, many providers have the impression that a live service is somehow better for patient … Read More

MGMA Annual Conference Demo

We just spent the last four days in Denver at the MGMA Annual Conference and received great feedback from attendees. We performed so many demonstrations of the software that we thought it would make sense to record a video demonstration … Read More

Top Ten Reasons To Fire Your Medical Answering Service

Over the past several months I’ve had the opportunity to speak with many physicians and practice managers interested in On Call Central as a replacement for their medical answering service. The discussions frequently return to a handful of key points, … Read More

Medical Answering Services And Documentation of Calls

In developing On Call Central as an alternative medical answering service, one of the issues we have attempted to address is provider non-compliance as it pertains to the process of documenting patient phone interactions. In research the scope of the … Read More