How To Forward and Unforward Phones

We occasionally get clients who are completely new to using an answering service and have a basic question: How do you forward your phones?

Forwarding Phones

To forward your phones to On Call Central, do the following:

  • Using the phone you would like to forward, pick up the handset and listen for a dial tone.
  • Dial #72 or *72.
  • Enter the phone number to which you wish to forward your phones.  You may, or may not, have to enter the “1” before your number.
  • Listen for the confirmation tone. When you hear it, hang up. Call forwarding is now enabled.
  • From your cell phone, call your office main number and make sure On Call Central is picking up.

Un-Forwarding Phones

To un-forward your phones , do the following:

  • Pick up the same phone you forwarded to On Call Central and listen for a dial tone.
  • Dial #73 or *73.
  • Listen for the confirmation tone. When you hear it, hang up. Call forwarding is now disabled.
  • From your cell phone, call your office main number and make sure On Call Central is no longer picking up.
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