Built-In Reporting: How to Track Provider Response Times and Message Handling In medical practices, it’s not enough to assume calls are being handled, you need to know they are. When an urgent message comes in after hours, was it delivered? … Read More
Ringtone: The On Call Central Blog
Is It Time to Replace Your Answering Service? A Look at Common Red Flags
Not all medical answering services are created equal. For too many practices, what starts as a reliable partnership slowly degrades into a constant source of frustration, and risk. Delayed messages, misrouted calls, and a lack of accountability aren’t just workflow … Read More
Built-In Escalation Logic: What Happens When a Doctor Doesn’t Answer the First Time?
When a patient’s health is on the line, silence is never an acceptable outcome. Yet every practice has experienced it: the on-call provider doesn’t answer. Maybe they’re driving. Maybe their phone was on silent. Maybe they saw the message and … Read More
The Mobile Advantage: How Physicians Can Review and Return Calls On the Go
In modern medical practice, responsiveness isn’t a luxury, it’s an expectation. But expecting a physician to be glued to a phone after hours is unrealistic. Today’s on-call doctors are on the move; rounding at hospitals, driving between facilities, even trying … Read More
On Call Central acquires Professional Voice Messaging
Professional Voice Messaging, Inc. has been acquired by On Call Central. On Call Central is fully automated, shares many similarities with the Cadusys system, and includes a bunch of modern conveniences. Professional Voice Messaging was founded 32 years ago by … Read More
Business Continuity During COVID-19
A message from Our President about On Call Central’s business plan during the Coronavirus pandemic On Call Central is open amidst the current coronavirus (COVID-19) outbreak and ready to help our medical practices in these changing and challenging times. We … Read More
On Call Central Secure Chat
Effective today, we offer On Call Central Secure Chat, an add-on service that powers text communications with colleagues in a HIPAA-compliant manner. Features of On Call Central secure chat include: Chat is available on both iOS and Android. No separate … Read More
Why Your Medical Answering Service Shouldn’t Work From Home
In addition to offshore companies, work-from-home call center operators are beginning to grow in popularity. Companies like Amazon, Dell, Hilton, and Humana are only a few of the biggest companies planning or already using remote, from-home call operators. Though it … Read More
History of Call Centers
Call centers originated in the 1960s when Birmingham Press and Mail installed Private Automated Business Exchanges to rows of agents who managed those contacts. By 1973 call centers became mainstream, and Rockwell International patented its Galaxy automatic Call Distributor (GACD) … Read More
What an Automated Medical Answering Service Can Do For You
If your practice’s office is opened 8 hours a day, on average. That is 40 hours out of the total 168 in the week. Rounding up, you or someone in your practice answer the phones 25% of the week. So … Read More