Monthly Archives: August 2017

Automating Management of Overflow Call Volume

Summary Sporadically high call volume is an increasingly common issue in the modern medical practice.  Peak call times, such as Monday mornings, lunch, and closing time are often characterized by inbound call volume that exceeds a practice’s ability to immediately … Read More

On Call Central Customer Satisfaction Survey

Last week we conducted our first formal customer satisfaction survey.  Customer satisfaction is extremely important to us, since a large portion of our growth is driven by customer referrals.  Though additional responses may trickle in, we now have enough data … Read More

On Call Central Detailed Demonstration

Patient Centered Medical Home 1 Element B

Several practices recently have approached us as part of an initiative to achieve Patient Centered Medical Home (PCMH) recognition.  For those who may be interested in learning more, the below presentation from a recent NCQA standards workshop is a great … Read More

Avoiding Gmail Spam Filters

On Call Central clients recently have contacted us stating that messages from On Call Central have not been received in their Gmail accounts.  The issue is the very erratic Gmail spam filter, and the video below shows you how to … Read More

Case Study: Family Practice Associates of Lexington