Privacy Policy
PRIVACY POLICY
On Call Central
Last Updated: February 5th 2026
This privacy policy for Acumantra Solutions, Inc. (doing business as On Call Central) (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
• Visit our website at https://www.oncallcentral.com, or any website of ours that links to this privacy policy;
• Download and use our mobile application (On Call Central), or any other application of ours that links to this privacy policy;
• Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@oncallcentral.com.
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you register for the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect may include: names, phone numbers, email addresses, usernames, passwords, contact preferences, billing addresses, debit/credit card numbers, job titles, mailing addresses, call recording data, call transcripts, voice menus, scheduling preferences, phone logs from calls processed on our software, information supplied from covering providers, and messages sent using our chat.
We record calls and create transcripts for service delivery. We do not extract voiceprints, create voice models, or use voice characteristics for identification or authentication purposes.
Sensitive Information
When necessary, with your consent or as otherwise permitted by applicable law, we may process sensitive information including health data.
Payment Data
We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe, Inc. You may find their privacy notice at: https://stripe.com/privacy.
Application Data
If you use our mobile application, we may collect information including: mobile device access (we may request access to features such as your mobile device’s microphone, storage, contacts, and other features), mobile device data (device information, operating system, browser type, IP address), and push notifications. This information is primarily needed to maintain the security and operation of our application, for troubleshooting, and for our internal analytics and reporting purposes.
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
The information we collect includes: log and usage data (service-related, diagnostic, usage, and performance information), device data (information about your computer, phone, tablet, or other device), and location data (information about your device’s location, which can be either precise or imprecise).
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
• To facilitate account creation and authentication and otherwise manage user accounts;
• To deliver and facilitate delivery of services to the user;
• To respond to user inquiries and offer support to users;
• To send administrative information to you regarding our products and services, changes to our terms and policies, and other similar information;
• To enable user-to-user communications;
• To request feedback and to contact you about your use of our Services;
• To protect our Services, including fraud monitoring and prevention;
• To evaluate and improve our Services, products, marketing, and your experience;
• To identify usage trends and determine the effectiveness of our promotional campaigns;
• For marketing and remarketing purposes. We may process your information to market and remarket our Services, including sending promotional communications, displaying advertisements on third-party platforms, measuring the effectiveness of our advertising campaigns, and showing ads to users who have previously visited or interacted with our Services;
• To comply with our legal obligations.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information.
We do not purchase personal information from data brokers or consumer data aggregators. We may receive information from third-party service providers in connection with delivering our services, and from other users (such as covering providers submitting information on your behalf).
The third parties we may share personal information with include:
• Cloud Computing Services: Amazon Web Services (AWS)
• Communication Services: Twilio
• Transcription Services: DeepGram
• Invoice and Billing: Stripe and ChargeBee
• Web and Mobile Analytics: Google Analytics, Google Tag Manager
• Customer Support: Zendesk
Marketing and Advertising Partners
We may share limited personal information with marketing and advertising partners for the purpose of promoting our services, measuring advertising performance, and delivering relevant advertisements to users who have previously interacted with our Services.
Advertising platforms may include: Google Ads, Microsoft Ads (Bing), Meta Platforms, Inc. (Facebook and Instagram), X Corp (formerly Twitter), and LinkedIn.
The information shared may include identifiers such as email address, phone number, IP address, device identifiers, or cookie data, and is shared in accordance with this privacy policy and the privacy policies of the respective platforms.
Marketing Automation and Lead Management
We may share personal information with service providers that support our marketing, customer relationship management, and lead management activities, including Zapier (workflow automation and data transfer), Unbounce (landing pages and form submissions), and Keap (Infusionsoft) (customer relationship management, marketing automation, and sales communications), to route leads, automate internal processes, and manage marketing and sales workflows.
We may also share your personal information in connection with business transfers (merger, sale of company assets, financing, or acquisition) or with affiliates who honor this privacy policy.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics, including to help manage and display advertisements and to tailor advertisements to your interests.
Types of Cookies We Use
• Essential cookies: Required for the website to function properly, including session management and security features.
• Analytics cookies: Help us understand how visitors interact with our Services by collecting and reporting information anonymously.
• Marketing cookies: Used to track visitors across websites to display relevant advertisements.
Advertising Pixels and Conversion Tracking
We use advertising pixels, tags, and similar technologies from third-party advertising platforms to track conversions, measure advertising effectiveness, and display relevant advertisements to users who have previously visited or interacted with our Services.
These technologies may include:
• Meta Pixel (Facebook and Instagram)
• Google Ads conversion tracking
• Microsoft Advertising Universal Event Tracking (UET)
• LinkedIn Insight Tag
• Keap (Infusionsoft) tracking technologies (including cookies, scripts, and form tracking used for marketing attribution, campaign measurement, and lead management)
Marketing Automation and Attribution Tracking
We also use marketing automation and attribution technologies provided by customer relationship management and marketing platforms, including Keap (Infusionsoft). These technologies may include cookies, scripts, and form tracking used to attribute leads, measure campaign performance, and manage marketing and sales workflows.
Marketing and advertising tracking technologies described in this section are used on our public website only. These technologies are not used within authenticated customer account areas where Protected Health Information is processed.
Managing Cookies
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You can typically find these settings in your browser’s “Options” or “Preferences” menu.
Google Analytics
We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than two (2) months past the termination of the user’s account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
7. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@oncallcentral.com.
8. WHAT ARE YOUR PRIVACY RIGHTS?
Withdrawing Your Consent
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us at support@oncallcentral.com. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting Out of Marketing
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us at support@oncallcentral.com. You will then be removed from the marketing lists. However, we may still communicate with you for service-related purposes.
Opt-Out of Targeted Advertising
In addition to opting out of marketing emails, you may opt out of certain targeted advertising by adjusting your browser cookie settings, using industry opt-out tools such as those provided by the Digital Advertising Alliance (https://optout.aboutads.info), or adjusting your ad preferences directly on advertising platforms such as Google, Facebook, and LinkedIn.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
If you are a resident of California or other states with comprehensive privacy laws, you may have specific rights regarding your personal information, including:
• Right to know whether or not we are processing your personal data;
• Right to access your personal data;
• Right to correct inaccuracies in your personal data;
• Right to request the deletion of your personal data;
• Right to obtain a copy of the personal data you previously shared with us;
• Right to non-discrimination for exercising your rights;
• Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling.
We do not sell personal information for monetary consideration. However, we may share personal information for targeted advertising purposes, as defined under applicable U.S. state privacy laws, including California’s Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
How to Exercise Your Rights
To exercise these rights, you can contact us by submitting a data subject access request by emailing us at support@oncallcentral.com. We will consider and act upon any request in accordance with applicable data protection laws.
11. DO WE MAKE UPDATES TO THIS POLICY?
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, you may email us at support@oncallcentral.com or by post to:
Acumantra Solutions, Inc.
dba On Call Central
3017 Douglas Blvd, Suite 300
Roseville, CA 95661
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request to support@oncallcentral.com.
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