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Overview | On Call Central

Overview

If you’ve not already done so, start by viewing this quick summary video of how On Call Central works, and how it can benefit your business.

On Call Central Key Features:

  • Multiple notification methods (Text Message, Phone Call, Email & Pager)
  • Flexible, intuitive Web-based user interface
  • Make scheduling changes on the fly (eg: via cell phone)
  • Time-stamping and optional recording of all incoming and outgoing calls
  • Doctor’s personal phone number hidden from the patient
  • Overflow call management solutions
  • Supports multiple call schedules & multiple voice greetings (lunch, weekend, etc.)
  • Support for a variety of devices, including land lines, pagers and cell phones
  • Robust, reliable and redundant data center with the latest security standards
  • Secure – Read more

Simple or Sophisticated: It’s Up to You

Whether you need a simple after-hours answering system that pages you when a patient leaves a message, or a sophisticated, multi-physician on-call answering, routing and on call scheduling software program, On Call Central can help.

Our modular system design, with an intuitive drag-and-drop user interface, let’s you quickly create a custom call answering system that’s tailored to your practice management needs.

ON CALL CENTRAL’S CORE SYSTEM INCLUDES:

Menu module
Allows you to define the menu options available to incoming callers
Paging module
Notifies the on-call physician that a new message message has been received from a patient or consulting physician
Interactive Voice Response (IVR)
Plays a recorded greeting to the caller (ideal for delivering office directions, business hours, etc.)
Call Forwarding
Forwards calls to a specific number

ON CALL CENTRAL’S ADD-ON CAPABILITIES INCLUDE:

Call Recording
Gives you the option to record and archive calls with patients and consulting physicians
Patient Calls After Hours
Step 1

Patient Calls After Hours

Voicemail Saved & Timestamped
Step 2

Voicemail Saved & Timestamped

Provider Notified on Device
Step 3

Provider Notified on Device

Provider Listens to Voicemail
Step 4

Provider Listens to Voicemail

Provider Calls Patient
Step 5

Provider Calls Patient

Link to Webinar