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Automated Medical Answering Service for Doctors’ Offices

Error-Free Call Handling with Complete Documentation

On Call Central is a fully automated medical answering service solution for doctors’ offices that replaces the typical live, after-hours answering service. The system eliminates the chance of operator error, protects providers’ contact information, and produces permanent audio documentation of urgent patient phone calls and subsequent follow-ups. By simply forwarding lines to On Call Central, the service handles incoming calls with customized voice prompts based on established protocols. This includes collecting valid US-based phone numbers, filtering urgent from non-urgent messages, and routing calls accordingly.

Non-emergent matters, such as scheduling appointments or billing questions, are still captured; however, instead of alerting a provider, the message is emailed to staff members to be handled on the following business day. The service features a web portal integrated with the call schedule, offering comprehensive documentation of interactions. The dashboard displays all call logs, date and time-stamped, allows for playback of recordings, and shows all notifications sent to providers.

The mobile app consolidates critical features onto your device, allowing for message retrieval, call schedule management, and masked callbacks to patients. When an urgent message is left, the notifier contacts the on-call provider at predetermined intervals until human interaction is detected. Additionally, the Secure Chat feature facilitates HIPAA-compliant inter-office communications within the platform. Cut out the unnecessary middleman and move to On Call Central for accurate and reliable communication systems built for providers and patients. Learn more about how your practice can use On Call Central’s medical answering service for doctors’ offices.