On Call Load Balancing Module

Today we released a feature that has been in the works for several months: fully automated round robin call distribution. This is deployed via a new On Call Balancing module. Rather than linking to a single call schedule, the On … Read More

A Guide To Sound Voice Menu Design

One of the features that adds great flexibility to On Call Central is the ability to create multiple voice menus and schedule when certain menus will play. Voice menu scheduling allows you to create customized caller experiences that are appropriate … Read More