See On Call Central In Action
On Call Central is packed with powerful features that take the frustration out of managing after-hours calls. From our call schedule editor to our iOS and Android applications, our technology gets rid of error-prone, medically untrained operators, and saves you money in the process.
See On Call Central in Action
Take a guided tour of the On Call Central platform and see how modern medical answering service technology helps practices manage after hours calls without relying on error-prone live operators.
In this product tour, we walk through the full On Call Central web portal, including call management, provider scheduling, voice menus, notifications, and account settings. Whether you are exploring the platform for the first time or learning the updated interface, this video will help you understand how On Call Central streamlines after hours communication for medical practices of all sizes.
On Call Central is designed specifically for healthcare organizations that need reliable, HIPAA-compliant after hours call handling with detailed reporting, customizable call flows, and flexible on-call scheduling tools. Practices use the platform to reduce missed messages, improve provider response times, and simplify after hours workflows.
What You’ll Learn in This Product Tour
Calls Dashboard & Reporting
See how to review new, archived, and historical calls from a single dashboard. Learn how to:
- View call recordings and transcripts
- Filter calls by provider, date, call type and menu option
- Export reports and call data
- Review message details and timestamps
- Track provider response activity
Provider Scheduling & On-Call Management
Learn how easy it is to manage provider schedules and coverage using the proprietary scheduling system. This section includes:
- Creating and editing schedules
- Assigning providers to coverage blocks
- Managing schedule exceptions and holidays
- Understanding schedule color indicators
- Updating on-call rotations in real time
Voice Menus & Call Flows
See how practices customize their after hours phone system using flexible voice menus and routing options. The section covers:
- Building custom call flows
- Configuring urgent vs. non-urgent routing
- Creating menu schedules and exceptions
- Managing holiday and after hours behavior
- Editing menu prompts and options
Settings, Notifications & Administration
Explore the administrative tools that help practices stay organized and informed, including:
- Notification preferences
- User permissions and account settings
- Call handling configuration
- Administrative tools and account management
Built for Medical Practices
On Call Central is trusted by medical practices nationwide to handle after hours patient calls with accuracy, reliability, and detailed documentation. The platform combines automated call handling, intelligent routing, secure messaging, and powerful reporting tools into one easy-to-manage system.
If you are evaluating medical answering service software, comparing healthcare call management solutions, or looking for a better way to manage on-call schedules and patient communication, this product tour provides a complete overview of how the platform works in real-world medical practice environments.
Everything your practice needs, in one platform.
Mobile Apps
Powerful iOS and Android applications that bring our core functionality to the palm of your hand. Listen and respond to your On Call Central messages. Initiate calls to patients and colleagues, even when the call is not in response to a message. View and update your call schedule. Update how On Call Central contacts you. All from your mobile device.
Elegant Call Schedule Management
Manage your on-call schedule with an intuitive scheduling interface. Create and update provider schedules for the entire month in just minutes, make one-time exceptions when needed, and keep everything up to date from either the web portal or mobile app.
Multiple Voice Menus
Do you need a different caller experience at lunch? What about holidays, or an emergency office closure due to bad weather? On Call Central allows you to create multiple voice menus, and then schedule them to play according to either a recurring schedule or a one-time exception. You get full control of caller experience, all in an easy-to-use interface.
Fully Automated Documentation
On Call Central records and retains every patient message for as long as you are a client. Additionally, we keep a comprehensive log of all notifications sent to providers, as well as timestamps of when messages are heard. Know what happened and when, all automatically.
Block Caller ID
Don't want patients getting your mobile and home phone numbers? Tired of blocking caller ID, and then forgetting to unblock it later? On Call Central automatically replaces your providers' caller ID with the caller ID of your practice, so your providers no longer have to do this manually.
Knowledgeable Support
On Call Central provides 24/7/365 support for emergency issues. Routine issues such as call schedule management, voice menu creation, and contact preference updates are self-service and managed through the user-friendly On Call Central web interface.
Multi-Language Support
On Call Central can be configured to support both English and Spanish options. Additional language support can be added as well. Ask us how!
Comprehensive API
On Call Central features a comprehensive REST API that can be used to power integrations with other information systems. Contact us today about integrating On Call Central with your EHR, Practice Management System, or other application.
Frequently Asked Questions
Can On Call Central manage provider on-call schedules from the web portal or mobile app?
Yes. On Call Central includes scheduling tools that allow medical practices to manage provider coverage, on-call rotations, schedule exceptions, holidays, and real-time scheduling updates from both the web portal and mobile app.
Can medical practices customize voice menus and call routing?
Yes. Medical practices can fully customize voice menus, call flows, urgent and non-urgent routing, menu schedules, holidays, and exceptions to match their after hours workflow and patient communication needs.
Does On Call Central support multiple languages?
Yes. On Call Central can be configured to support both English and Spanish call handling workflows. Additional language support can also be added based on the needs of your medical practice. Custom voice menus, prompts, and routing options can be configured to support multilingual patient communication and after hours call management.
Is On Call Central designed only for medical practices?
Yes. On Call Central is built specifically for doctor's offices, physician groups, and medical practices. The platform is designed exclusively for healthcare environments that require reliable after hours call handling, secure patient communication, provider scheduling, and detailed documentation.
Is On Call Central HIPAA compliant?
Yes. On Call Central is designed from the ground up for HIPAA compliance and healthcare security. All customer data, call records, transcripts, notifications, and communications are encrypted and securely stored behind authenticated login portals with role-based access controls.
The platform maintains detailed records of after hours interactions, including call recordings, timestamps, transcripts, provider notifications, and communication history. Customer calls and interactions are securely archived indefinitely, allowing medical practices to review communication history, maintain documentation, and support internal accountability and compliance processes.
On Call Central helps medical practices reduce the risks associated with traditional answering services by replacing medically untrained live operators with secure automated workflows, customizable escalation paths, and detailed reporting tools.
Ready to see it for yourself?
Schedule a free 30-minute demo with our team, or start your two-week trial with guided setup and onboarding.