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On Call Central
About On Call Central

The team behind your after-hours calls.

We're a small, focused team of engineers, operators, and clinicians who've spent the last 18+ years building a medical answering service that doctors actually want to use.

2008
Founded
8.2M
Calls handled per year
50+
Specialties served

A back-of-the-napkin idea.

On Call Central quite literally was a back-of-the-napkin idea. A logic diagram of the idea was drawn on the back of a cocktail napkin, and some months later a prototype of On Call Central was in place. The software has evolved enormously since that time (in fact, nearly nothing of the original code remains) and On Call Central now handles millions of calls in nearly every specialty of medicine.

Our Team

The people running the show.

From operations and marketing to business development and customer onboarding and support.

Sidney VanNess, Ph.D., Founder of On Call Central
Sidney VanNess, Ph.D.
Founder

Sidney VanNess is the founder of On Call Central, and is responsible for the overall direction of the company. A research scientist by training, he completed his doctoral research in the Molecular and Systems Pharmacology program at Emory University, where he conducted studies on the genetics underlying attentional disorders, and their influence on the response to drug therapies.

Sidney has been involved in software development for 25 years, and is the author of five issued patents and patent applications spanning multiple fields and technologies, including communications, scientific discovery, and real estate and asset valuation. Among these is the patent protecting portions of On Call Central's underlying technology. In recent years, he has enjoyed getting more hands-on with the day-to-day engineering of the On Call Central product.

Dr. VanNess lives in Northern California with his wife and four children. He is also a licensed private pilot, and clients in the Western United States are warmly invited to take advantage of it: he would be happy to fly out and visit in person to see what additional useful features On Call Central might build for them.

Lexis Vornheder, Operations Manager
Lexis Vornheder
Operations Manager

Lexis Vornheder is the Operations Manager at On Call Central, and has helped with just about every aspect of the business since joining the team in 2017. A native of Harrison, Ohio, Lexis did the right thing by attending the University of Kentucky, where she completed a double major in Marketing and Management and earned valedictory honors in her graduating class. True to the mantra "hire people smarter than you," she is a genuine jack-of-all-trades whose work spans operations, account services, human resources, finance, and customer support. We can hand her a complex project with only the broad strokes and trust that she will drive it to completion accurately and efficiently every time. When Lexis approached us about a position, we replied by saying, "First, you're hired!" She lives on a farm in West Harrison, Indiana, with her husband and young daughter.

Barbara Rasponi, Chief Marketing Officer
Barbara Rasponi
Chief Marketing Officer

Barbara Rasponi has been helping spread the word about On Call Central since 2016. You are on this website because of Barbara's efforts. She leads On Call Central's digital marketing, including paid search, social media, display advertising, website strategy, and lead generation campaigns. Barbara turns data into practical marketing plans that help more medical practices find, understand, and connect with On Call Central. Her work includes campaign management, performance optimization, messaging, and ongoing improvements to how prospects move from first click to first conversation. She holds a Bachelor's degree in Business Administration and Marketing from the Florida Institute of Technology. Barbara lives in Tampa, Florida, with her husband and their two children.

Claire Preziosi, Director of Business Development
Claire Preziosi
Director of Business Development

Claire Preziosi is the first person most practices meet at On Call Central. As Director of Business Development, she guides prospective customers from that first conversation all the way through launch, helping them understand how On Call Central can benefit their practice and making sure everything is in good shape before the account goes live. Claire joined in September 2019 after serving as Director of Training and Field Development at London Luxury and, before that, managing Microsoft Dynamics AX implementation nationwide at Mattress Firm. She holds a degree from Arizona State University, works out of our greater Cincinnati office, and is deeply involved in community service throughout the Cincinnati and Northern Kentucky area.

A.C. Chan, Customer Onboarding and Support Specialist
A.C. Chan
Customer Onboarding & Support Specialist

A.C. Chan makes sure On Call Central's growing client base receives top-tier service. She onboards medical practices and leads the team handling email and phone support, troubleshooting issues across office phones, personal phones, our mobile app, and the On Call Central system. She customizes phone trees to fit each practice's needs, produces professional recordings and video tutorials, writes help desk articles, analyzes call quality, and manages customer subscriptions. A.C. first joined as an intern before coming aboard full time in May 2021, and has since streamlined our support desk with tools that speed up response times and keep customers happy. She holds a Master's degree in Corporate and Organizational Communication and a Bachelor's in Organizational Communication from Western Kentucky University.

Engineers

The people who build it.

Software engineers, infrastructure specialists, and mobile developers behind the platform.

Krasimir Hristozov, Project Manager & Business Analyst
Krasimir Hristozov
Project Manager & Business Analyst

Krasimir has been programming and leading software development teams for almost 20 years, filling in multiple roles (web developer, project manager, product manager, business analyst). He is a big proponent of clean coding and following best software development practices.

Matthew Schumacher, Systems Engineer
Matthew Schumacher
Systems Engineer

Matthew Schumacher is responsible for the overarching technical infrastructure of On Call Central. Matthew is an expert Linux systems administrator and ensures that On Call Central's infrastructure is as resilient and fault-tolerant as possible. He is an avid pilot, and for the last 9 years has been building his own single-engine aircraft out of his garage; he claims it will be complete "any day now."

Dimitar Rekinov, Software Engineer
Dimitar Rekinov
Software Engineer

Dimitar is responsible for much of the backend logic and telephony functionality in On Call Central, and has been the primary developer responsible for our REST API. He is well-versed in modern full-stack and MVC frameworks, databases, ORMs, and JavaScript. He is a diligent and fast worker, and helps keep the product moving in the right direction.

Angel Draganov, Mobile Application Developer
Angel Draganov
Mobile Application Developer

Angel Draganov is the primary developer of On Call Central's mobile platform. With more than 10 years of development experience, Angel has deep knowledge of front-end mobile application development, as well as technologies that enable streamlined cross-platform app distribution. Angel is a beard aficionado and has more than 20 years of facial hair grooming experience.

Ready to see what we've built?

Schedule a free 30-minute demo, or jump straight into a two-week trial with guided setup.