On Call Central replaces your answering service with a flat-rate, fully automated system that eliminates operator error, protects provider contact information, and produces permanent audio documentation of urgent patient phone calls.
A two-minute walkthrough of the call flow, scheduling, and provider notifications.
Manage voice menus, update on-call schedules, review call archives, and control notifications from one centralized web dashboard your entire team can access from anywhere.
The On Call Central mobile app for iOS and Android keeps providers connected to their practice with secure, HIPAA-compliant messaging, transcribed patient calls, and real-time schedule management.
Designed with input from physicians, optimized for HIPAA, and priced so any practice can afford it.
Calls are answered immediately and routed by your custom voice menu. Schedule different menus based on time of day, holidays, or inclement weather.
The scheduling calendar lets your team manage on-call schedules months in advance. Assign covering providers to the correct time slots. Quickly make one-time exceptions for last-minute schedule changes.
Notify primary providers, escalate to a backup provider after a delay, and document every step of the call lifecycle. Use external covering providers when needed.
Secure communication channels, encrypted recordings, and detailed audit logs keep your practice compliant.
When providers return calls, the practice's number shows on patient phones. Personal numbers stay private.
Get support from a real US-based team by phone, email, or support ticket. Our team is available 24/7/365 days a year to respond to urgent support needs.
Supporting medical practices across specialties throughout the United States.
Practice administrators, office managers, and physicians on what changed after switching to On Call Central.
"As soon as I heard what On Call Central offered, I knew we had to have it."
"The doctors were getting all sorts of calls that weren't urgent, but that has changed immensely since we moved to On Call Central."
"Setup was painless and the flat per-provider pricing made the decision easy. We replaced a legacy answering service in a single afternoon and never looked back."
Every medical practice handles after-hours calls differently. We'll review your call flow, provider schedules, and coverage requirements to design a solution that fits your team.
Start with two weeks free: $75 per provider setup fee applies. The first two weeks of service are free for new accounts. No contracts. Cancel during the trial and pay nothing beyond the setup fee, or continue service with one billing period notice to cancel. Accounts created before noon may be ready the same business day, or you can choose a future weekday start date. Download a pricing brochure, call us, or schedule a demo with questions.
