Privacy Policy

Acumantra Solutions, Inc. (hereafter referred to as Acumantra, we, us or our) collects, uses, processes and discloses information in different ways. This Privacy Policy is designed to provide guidance to customers, visitors, business partners and our customer’s customers (End Users) about how Acumantra uses this information. In this Privacy Policy, these individuals and entities are referred to collectively as “Users.” This Privacy Policy is part of Acumantra’s contract with its customers. If you are a customer, you must review all of our contracts to fully understand how this Privacy Policy fits with these contracts.

1. Acumantra’s Privacy Statement. Acumantra does not offer for sale, share or lease any information given to Acumantra by an individual or entity subject to this Privacy Policy, except as provided in it. If you have questions about how Acumantra may use information provided to it, and that question is not covered by this Privacy Policy, please contact us at the address provided in paragraph 11 prior to providing the information to Acumantra.

2. Third Parties May Have Different Privacy Policies from Acumantra. This Privacy Policy only applies to information provided to Acumantra. Acumantra services may incorporate products provided by third parties (Third Party Products). To the extent this incorporation is transparent to Acumantra’s customers, the privacy policies of the providers of Third Party Products have been incorporated into this Privacy Policy. However, if a customer has the option of choosing a Third Party Product, or incorporates it into Acumantra’s services on its own, those privacy policies are specifically excluded from this Privacy Policy. It is a customer’s obligation to determine how the privacy policies of Third Party Products not covered by this Privacy Policy affect their information, and that of their End Users.

3. How Acumantra Collects Information. Depending on their use of Acumantra’s services, Acumantra collects information from Users in the following ways:

From Acumantra’s web server
Using temporary internet files such as cookies, transparent gifs, and other similar tools (Identification Tools)
Directly from Users.

4. Information Acumantra Collects from Web Server Logs. Acumantra’s web servers collect information from visitors to the websites linked to this Privacy Policy. Because each User’s computer and browser configurations are different, Acumantra may collect some, or all, of the following information during a User’s visit:

Internet protocol address
The type of browser or computer used
The number of links clicked within Acumantra’s website
The state or country from which our website was accessed
The date and time of visit
The name of internet service provider used to access Acumantra’s website
The web page visited prior to coming to Acumantra’s website
The pages viewed on Acumantra’s website

5. Information Collected by Acumantra Directly from Users

a. Registration Information. To purchase services from Acumantra, Users must provide detailed information including contact information to Acumantra. Users are required to provide this information to Acumantra in order to purchase Acumantra services. During the purchase process, Users may provide optional information to Acumantra. If that information is provided, it is covered by this Privacy Policy; however, providing it is voluntary. This information is a subset of Identification Tools, and is referred to individually as “Registration Information.”

b. Identification Tools. Acumantra may use automated Identification Tools like cookies, Pardot Marketing Automation and Google Analytics. Each of these Identification Tools work differently, however, they all collect information related to the website you came to Acumantra from, a User’s operating system, browser type, where Users go on Acumantra’s website, length of time on Acumantra’s website, and where a User goes after visiting Acumantra’s website. In addition, Identification Tools may keep Users logged into Acumantra’s system. From time-to-time, Acumantra may use Identification Tools that will be used to serve advertising and other information to Users after they visit Acumantra’s website. Because the technologies underlying Identification Tools differ, Users may, or may not, be able to choose not to provide information to them.

c. Support Information. When Users contact Acumantra for support for their services they will be asked to match certain information that is in their Registration Information. This information will be used to identify them personally. In the course of providing support to Users, Acumantra may annotate the Registration Information with information disclosed while providing support (Support Information).

d. FAQ and Forum Information. Acumantra offers Users the ability to exchange information about its services, and their experiences with these services (Forum Information). Forum Information is publicly accessible and may be indexed by search engines and other tools. Users are not required to disclose information that will identify them personally in order to participate in these tools. All Forum Information may be accessed and used by third parties for purposes known and unknown to Acumantra. All ideas, and suggestions for product improvements that are provided by users, visitors, or any third party, will be considered property of Acumantra Solutions, Inc.

6. Security Monitoring. Acumantra takes the security of its network very seriously. To ensure network security, data integrity and privacy, Acumantra uses programs that monitor network traffic and access to its network. These programs collect information regarding User’s use of Acumantra’s services, website and network (Traffic Information).

7. How Acumantra Uses Information Covered by this Privacy Policy

a. Generall. Acumantra is required to comply with relevant laws, regulations and judicial orders. Information covered by this Privacy Policy may be disclosed outside Acumantra if Acumantra determines, in its sole discretion, that such a disclosure is necessary or required. Acumantra may also disclose this information if, in its sole discretion, such disclosure is necessary or required to protect its interests or the interests of its customers. Acumantra may disclose information covered by this Privacy Policy in connection with the sale of its business. Acumantra may aggregate information covered by this Privacy Policy and disclose it outside its business. This information will not identify Users individually. Acumantra may use information covered by this Privacy Policy to contact you directly to respond to questions, provide its services to you, manage your account or to inform you of service announcements. Acumantra may use information covered by this Privacy Policy to inform you of new products and services. In informing you of new products and services, Acumantra may include third party products and services. While Acumantra may use information that identifies you individually to market these third party products and services, that information is not disclosed to the third parties. In this use of User information, third parties will only receive aggregate information. However, should a User respond to a marketing announcement, third parties will become aware of the User individually. Users may opt-out of receiving this information by clicking “unsubscribe” in any marketing material. Only the email address from that communication will be removed from marketing lists.

b. Specific Information

Web Server Logs (previously described). Information collected from Web Server Logs is not disclosed beyond Acumantra except as set out in this Privacy Policy.
Registration Information. Acumantra will use Registration Information throughout its business and will pass Registration Information on to third parties for processing and use as necessary to provide Acumantra’s services to Users. Acumantra requires these third parties to limit their use of Registration Information to those uses that facilitate providing Acumantra’s services to Users.
Identification Tools. Information collected using Identification Tools, other than Registration Information, may identify Users individually. This information will be used to provide Acumantra’s marketing information to Users. Third parties may use this information in the aggregate; however, they are contractually prohibited from using this information to identify Users individually. Acumantra uses cookies to save User’s preferences and login information, and provide personalized functionality.
Support Information. Support Information may identify Users individually. In addition to providing support to Users, Acumantra may disclose Support Information to third party vendors in order to provide the support requested by the User. These third parties may disclose and use Support Information to improve their business processes and for marketing. Unless necessary to provide support to Users, Acumantra will not disclose Support Information containing information that identifies Users individually to these third parties. During a support request, Users may request that Acumantra not disclose Support Information to third parties. This request will prevent Acumantra from providing support to Users.
Traffic Information. Traffic Information may identify Users individually. Acumantra will only use Traffic Information to ensure the integrity of its network, and for no other purpose. Traffic Information may be disclosed by Acumantra to comply with its legal obligations and to law enforcement upon when obligated to do so.

8. How Acumantra Protects your Information. Acumantra uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. Acumantra uses security measures including and not limited to: firewalls, nonpublic facing systems, complex passwords, anti-virus, encryption, and mitigation and detection software. When Acumantra asks Users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer (SSL) technology. Electronic communication (for example: email, online chat, or instant messaging) that Users may send Acumantra may not be secure unless Acumantra advises a User in advance that security measures will be in place prior to transmitting the information. Users should not send confidential information such as financial information, social security numbers or passwords to Acumantra through unsecured electronic communication.

9. How and When this Privacy Policy is Modified. Acumantra may modify this Privacy Policy at any time. Modifications are effective as set out in the notification. Users may view the then-current privacy policy at any time by visiting http://104.236.99.166/privacy-policy.

10. How Acumantra Assesses its Compliance with the Privacy Policy. Acumantra uses a self-assessment approach to ensure compliance with this Privacy Policy and regularly verifies that the Privacy Policy is accurate, displayed and accessible.

11. Contacting Acumantra about this Privacy Policy. If Users have any questions, comments or feedback regarding this Privacy Policy or the use and disclosure of personal information, please contact Acumantra via email at sidney (at) acumantra (dot) com and Acumantra will respond within a timely manner. If a User is unable to resolve its complaint or dispute internally, Acumantra will work with the Better Business Bureau (BBB) as a third party dispute resolution service.

You may also contact us in writing at:

Acumantra Solutions, Inc., 2216 Dixie Highway, Suite 201, Ft. Mitchell, KY 41017