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How It Works

On Call Central is an easy-to-use Web-based medical answering service that tracks, routes and archives patient calls, physician responses and post-call patient directives. Using the latest technology to eliminate communication breakdowns, On Call Central improves patient care while protecting your practice from the risks associated with after-hours calls. On Call Central replaces the traditional live answering service. Instead of forwarding your calls to a switchboard when your office closes, simply forward your phones to On Call Central. Our software takes care of the rest.

How We Compare

From reliability to risk management, On Call Center out-performs traditional medical answering services every time. Especially if you need a solution that’s flexible enough to meet your specific needs – and secure enough to protect your patient’s sensitive data.

Answering Service On Call Central

Reliability

    

Complete Messages Received Instantly

 No Always

Accurate/Correct Callback Information

 Not always Always

Strict Adherence to On-Call Schedules

 Not always Always

Satisfactory/Superior Patient Experience

 Not always Always

Risk Management

    

Timestamps, Records & Archives Calls

 -

Records all Patient Interactions

 -

Notifies Physician Until Call is Returned
(Protection Against Un-Returned Calls)

 -

Notifies Backup Physician if Primary is Unavailable

 -

Costs & Revenues

    

Affordable, Fixed-Cost Solution

 -

No Per-Call, Connection or Other Fees

 -

Option to Flag Billable Calls (Generate Revenue)

 -

Requires Medical Society Membership

 Not always No

Security & HIPAA Support

    

Eliminates “Middleman” Risk

 -

Password Protection

 -

Encrypted Data

 -

Automated Data Backups

 -

Flexibility

    

Automatic Call Routing

 -

Easy On-Call Schedule Management

 Not Always

Ability to Control Preferences for Notification
(Land Line, Cell, Text Message or Pager)

 -

On Call Central Key Features:

  • Flexible, intuitive Web-based user interface
  • Time-stamping and optional recording of all incoming and outgoing calls
  • Doctor’s personal phone number hidden from the patient
  • Optional recording of post-call dictations
  • Support for a variety of devices, including land lines, pagers and cell phones
  • Robust, reliable and redundant data center with the latest security standards
  • Secure – Read more

Simple or Sophisticated: It’s Up to You

Whether you need a simple after-hours answering system that pages you when a patient leaves a message, or a sophisticated, multi-physician on-call answering, routing and on call scheduling software program, On Call Central can help.

Our modular system design, with an intuitive drag-and-drop user interface, let’s you quickly create a custom call answering system that’s tailored to your practice management needs.

On Call Central’s core system includes:

  • Menu module – allows you to define the menu options available to incoming callers
  • Paging module – notifies the on-call physician that a new message message has been received from a patient or consulting physician.
  • Interactive Voice Response (IVR) – plays a recorded greeting to the caller (ideal for delivering office directions, business hours, etc.)
  • Call Forwarding – forwards calls to a specific number

On Call Central’s add-on capabilities include:

  • Call Recording– gives you the option to record and archive calls with patients and consulting physicians
  • Flag Billable Calls – automatically flags calls designated as “billable”, such as after-hours medication refills or phone consults, so your staff can bill patients as appropriate

Security & HIPAA

On Call Central’s technology significantly improves call documentation while helping your practice meet its HIPAA obligations. Our security measures include:

Data encryption – All data on the On Call Central website is encrypted using industry standard 256-bit SSL technology. Data is automatically backed up nightly to three separate locations, and call recordings are automatically sent to an offsite backup facility for long term archiving.

Managed Servers – Our servers are housed in the AtlantaNAP, one of the most robust data centers in the United States. The data center has biometric access controls, backup power generators, a fire suppression system and 24/7 monitoring.

RAID Technology – The On Call Central servers use RAID technology that mirrors all data on multiple hard drives. In the event of a drive failure, RAID technology helps ensure that On Call Central continues to operate as normal.

 

Ready to learn more? Call 888-400-2514 or Contact us now.

Or, get answers to our Frequently Asked Questions.