Benefits & Features
Reduce Nuisance Calls
With On Call Central, you can create custom voice mail trees. This enables you to prioritize calls coming and and respond appropriately.
Save Money
With a live medical answering service, you are given a certain allocation of minutes each month. Once you go over that allocation, you’re charged a per-minute fee. With this type of fee structure, it’s impossible to control costs or plan expenses month to month.
With On Call Central, you pay a flat fee based on the number of providers in your practice. There are no per-minute charges, overage fees or end of the month surprises.
Bill for Phone Calls
On Call Central enables billable telemedicine by allowing you to flag certain parts of your phone tree as potentially billable. Whenever a call is received that originates from a billable portion of your tree (e.g “Medication refill”), we automatically flag the call record so that your office staff can follow up the next day and, if appropriate, bill the patient for the phone call.
All Accounts Include
- Flat Rate Billing. No per-minute fees, no connection fees, or any other billing surprises.
- Flagging of Billable Calls. Automatically flag calls (i.e. Medication Refills) as billable events.
- Device Flexibility. On Call Central works with cell phones, pagers, and land lines. Cancel any redundant or unnecessary devices and save money.
- Easy Call Schedule Management. Set the call schedule for the whole month in just a few minutes. You never have to fax us a document.
- Caller ID Blocking. Patients never see your confidential information.
- Call Recording. Record and archive phone calls in a manner that is compliant with Federal and state wiretapping laws.