Who We Are

On Call Central is a service of Acumantra Solutions, Inc., a privately-held software development firm founded in 2004. Our team of experts, led by President & CEO Sidney VanNess, Ph. D., has significant expertise in the development of web-based software. Thousands of users across the globe use Acumantra solutions every day to improve business process efficiency and generate a direct positive impact to their bottom line.

With the release of On Call Central, Acumantra has created a more efficient solution that replaces a traditional medical answering service. On Call Central is a web-based call management system that tracks, routes and archives patient calls, physician responses and post-call patient directives. It uses the latest technology to eliminate communication breakdowns and improve patient care, while protecting physicians from the risk associated with after-hours calls.

Established Healthcare Experts

Acumantra and On Call Central are backed by experts with an established presence in the healthcare industry. Lead investors in the company are twin brothers Sean and Scott Smith, the respected founders of Coalition America, Inc. (CAI), owner of two nationally recognized PPO networks - PlanCare America (PCA) and National Preferred Provider Network (NPPN), and a leading provider of comprehensive solutions and innovative technology for managing healthcare costs.

Both Sean and Scott were awarded the prestigious Entrepreneur of the Year Award by Ernst & Young in 1998 in the Emerging Growth Category, Southeast, and were finalists for the national award in both 1998 and 1999. The brothers were recognized again by Catalyst magazine and Grant Thornton when they were named two of the Top 50 Entrepreneurs for 2004. Scott Smith serves on the Company’s Board of Directors.

The Evolution of On Call Central

On Call Central was borne from the desire by a clinician in a major academic medical center to improve patient communication and documentation, while reducing the malpractice risk to his facility. His initial need was for a basic system to document patient phone calls and interactions.

Today, On Call Central has evolved into a full-featured platform with built-in call management intelligence, documentation and revenue generation capabilities, and support for all major communications devices. An easy-to-use scheduling system enables practices to set up on-call schedules – or make changes to an existing schedule – in minutes. Risk management features, such as automatic timestamping and post-call dictation capabilities, combined with privacy features like callback ID blocking make On Call Central an ideal solution for busy medical practices.

We’re Serious about Security and Your HIPAA Obligations

On Call Center has been built from the ground up with security in mind. We use a robust, reliable and redundant data center that utilizes the latest security standards to secure patient data against unauthorized access. These multi-layer security safeguards are designed to help physicians meet their obligations under HIPAA.

All Web traffic is served over a connection that has 256-bit data encryption, the highest level of commercially-available data encryption. In addition to unique usernames and passwords, each On Call Central account is set up with an exclusive sub-domain (e.g. https://www.your_practice.oncallcentral.com) to further enhance security.

Quality Care for Your Patients, Less Risk for You

Whether you need a simple and dependable after-hours answering system that pages you when a patient leaves a message, or a sophisticated, multi-physician on-call answering, routing and scheduling software program that mitigates risk and improves patient care, On Call Central can help.

Learn more.