Recent Updates
Over the past several days we have rolled out some new features, most deriving directly from customer requests. These updates include, but are not limited to:
- Provider notification log. When a message is left for the on call provider, we automatically document each attempt at notifying the provider. This audit log is accessible under the actions column for each incoming call.
- Dissertation deterrent. We have added a variable that allows practices to define a maximum message duration. This variable can be used to politely cut off long-winded callers after a reasonable amount of time. The default value, currently applied to all accounts, is 90 seconds. Within a few days you will be able to modify this variable via the On Call Central web interface.
- Updates to call schedule management. We have updated the call schedule management portion of the On Call Central telephony application such that it notifies the user who is currently on call for each call schedule prior to asking the user to put someone new on call. This functionality only applies to accounts with multiple call schedules.
